Terms of service

1. About Us

This website is operated by JB3DPrints LLP.
Throughout the site, the terms “we”, “us” and “our” refer to JB3DPrints LLP.

Business details:

  • Legal name: JB3DPrints LLP

  • Business type: Limited Liability Partnership

  • Registered address: Acton Meads, Acton Trussell, ST17 0RJ, United Kingdom

  • Contact email: JB3DSales@gmail.com

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using the Service.

3. Products

We sell physical products, specifically 3D-printed tool hangers designed to hold tools such as chainsaws using 18V batteries.

  • All products are manufactured by us.

  • Our products are not age-restricted or regulated.

  • Products are sold internationally where shipping is available.

We make reasonable efforts to ensure product descriptions and images are accurate, but colours, finishes, and minor details may vary due to the nature of 3D printing.

4. Pricing & Payments

  • Prices are shown excluding taxes.

  • We do not currently charge VAT.

  • Prices may change at any time without notice.

  • Payment is processed via Shopify Payments.

  • We accept multiple currencies depending on your location and Shopify market.

You agree to provide current, complete, and accurate purchase and account information for all purchases.

5. Shipping & Delivery

Processing Time

Orders are typically processed within 1–3 business days, with an aim to dispatch within 1 business day where possible.

Shipping

  • Free shipping is offered within the United Kingdom.

  • International shipping costs are calculated at checkout using Shopify rates based on Royal Mail services.

  • Delivery times vary depending on destination and Royal Mail service selected.

Shipping Responsibility

Once an order has been dispatched, responsibility for the shipment transfers to the customer. We are not responsible for delays, loss, or damage caused by postal services or customs processes.

6. Returns & Refunds

We accept returns in line with UK consumer law.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused and in the same condition as received

  • Items must be returned in original packaging

  • Proof of purchase is required

Return Shipping

  • UK return shipping costs are covered by us where applicable

  • International customers are responsible for return shipping costs unless the item is faulty

Cancellations

Orders may be cancelled before dispatch. Cancellation availability depends on whether the order has already entered the delivery process.

For full details, please refer to our Refund Policy, which forms part of these Terms.

7. Customer Accounts

Customers may create an account on our site.

We reserve the right to:

  • Refuse service to anyone for any reason at any time

  • Suspend or terminate accounts at our discretion

8. User Content & Reviews

Users may submit reviews, comments, and other content.

By submitting content, you grant us a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, and display such content for marketing or business purposes.

You agree that your content will not violate any third-party rights or laws.

9. Accuracy of Information

We do not guarantee that information on this site is complete, current, or error-free. Content is provided for general information only and should not be relied upon without verification.

10. Disclaimer of Warranties

Our products and services are provided “as is” and “as available”, without any warranties, express or implied, except as required by UK law.

We do not guarantee that products will meet every individual requirement or use case.

11. Limitation of Liability

To the fullest extent permitted by law, JB3DPrints LLP shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Nothing in these Terms limits liability where it would be unlawful to do so under UK law.

12. Indemnification

You agree to indemnify and hold harmless JB3DPrints LLP from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Policies

The following policies form part of these Terms:

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

15. Changes to Terms

We reserve the right to update or replace these Terms at any time. Changes will be effective immediately upon posting to the website.

16. Contact Information

Questions about these Terms should be sent to:
📧 JB3DSales@gmail.com